Custom Window Coverings Warranty
Designed to Last. Backed by Confidence.
At Dekaura, we take pride in offering premium custom window coverings built with quality materials and expert craftsmanship. To give you added peace of mind, our products are backed by comprehensive manufacturer warranties covering defects in materials and workmanship under normal residential use.
If a covered defect occurs during the applicable warranty period, we will work with the manufacturer to repair or replace the affected product in accordance with the terms outlined below.
Warranty Coverage
Lifetime Warranty
The following components are covered by a limited lifetime warranty against manufacturing defects under normal residential use:
- Operating chains
- Cord and chain mechanisms
- Internal operating mechanisms
- Tilt mechanisms
- Brackets
- Mounting hardware
- Wands
- End caps and hardware components
5-Year Limited Warranty
The following components are covered by a 5-year limited warranty from the original purchase date:
- Motors
- Motorized operating systems
- Fabrics
- Valances
- Cassettes
Warranty coverage applies only to manufacturing defects under normal residential use.
| Component | Warranty |
|---|---|
| Operating chains & mechanisms | Lifetime |
| Hardware & brackets | Lifetime |
| Motors | 5 Years |
| Fabrics | 5 Years |
| Valances & cassettes | 5 Years |
Initial Inspection Period
Please inspect your custom window coverings immediately upon installation.
Any visible manufacturing defects, shipping damage, missing components, or installation concerns should be reported within 30 days of installation.
Reporting issues promptly allows us to resolve them as quickly as possible.
What Is Covered
This warranty covers manufacturing defects including:
- Defective operating mechanisms
- Defective hardware or components
- Manufacturing defects in covered fabrics
- Manufacturing defects in motors
- Manufacturing defects in valances or cassettes
- Products that fail under normal residential operation due to manufacturing defects
Where a warranty claim is approved, Dekaura will arrange for the repair or replacement of the affected component or product, subject to manufacturer availability.
What Is Not Covered
This warranty does not cover damage or failure resulting from:
- Normal wear and tear
- Improper installation not performed by Dekaura
- Improper use or misuse
- Accidents or abuse
- Alterations or modifications
- Improper cleaning methods
- Failure to follow product care instructions
- Exposure to excessive moisture, humidity, salt air, or harsh environmental conditions
- Damage caused by pets, insects, or other animals
- Cosmetic changes due to aging or prolonged sun exposure, including fading or discoloration
- Commercial or non-residential use unless otherwise specified
Natural variations in wood, woven materials, fabrics, colour, texture, grain, or pattern are inherent characteristics of these materials and are not considered manufacturing defects.
Motorized Products
Motorized window coverings are covered by a 5-year limited warranty on the motor itself.
The warranty does not cover:
- Batteries
- Remote controls (unless covered by the manufacturer)
- Smart home programming
- Customer reprogramming
- Damage resulting from improper electrical installation or power surges
Warranty Service
If you believe your product is covered under warranty, please contact our customer service team.
To help us process your claim, please provide:
- Your order number or invoice
- Proof of purchase
- A description of the issue
- Clear photographs or videos showing the problem
In some cases, an on-site inspection may be required before a warranty determination can be made.
Repair or Replacement
If your warranty claim is approved, Dekaura will, at its discretion and in accordance with the manufacturer's warranty:
- Repair the defective product or component; or
- Replace the defective product or component with the same or a comparable product of equal value if the original is no longer available.
Due to manufacturing variations, replacement products may differ slightly in colour, texture, or finish from the original product.
Service Charges
This warranty covers the repair or replacement of eligible products or components only.
Unless otherwise required by law or expressly covered by the manufacturer, the warranty does not include:
- Removal of existing products
- Reinstallation
- Shipping or transportation costs
- Service calls outside the original installation area
- Labour charges after the initial installation
- Any incidental or consequential damages
If a warranty service requires an on-site visit that is determined not to be covered under warranty, applicable service charges may apply.
Warranty Limitations
This warranty applies only to the original purchaser and is non-transferable unless otherwise required by applicable law.
Nothing in this warranty limits any rights you may have under applicable Canadian consumer protection legislation.
Frequently Asked Questions
How long is the warranty?
Operating chains, mechanisms, and hardware components are covered by a limited lifetime warranty, while motors, fabrics, valances, and cassettes are covered by a 5-year limited warranty.
Does the warranty cover accidental damage?
No. The warranty covers manufacturing defects only and does not cover accidental damage, misuse, improper installation, or normal wear and tear.
What should I do if my window covering stops operating properly?
Contact our customer service team with your order information, photos, or a video of the issue. We'll review your claim and guide you through the warranty process.
Are replacement products guaranteed to match exactly?
We will make every reasonable effort to match the original product. However, slight differences in colour, texture, or finish may occur due to manufacturing variations or discontinued collections.
Does the warranty cover installation?
The warranty covers eligible product defects only. Removal, reinstallation, service calls, and transportation costs are generally not included unless otherwise required by law or specifically covered by the manufacturer.
Questions?
If you have any questions about your warranty coverage or need to submit a warranty claim, please contact our customer service team by filling out the form below or through our Contact Us page. We're always happy to help.
