You can currently purchase our collection of area rugs and wall panels directly through our website. Custom window coverings begin with a complimentary consultation before being manufactured specifically for your home or business.

We accept all major credit cards and other secure payment methods available during checkout.

Yes. Our website uses secure encryption and trusted payment providers to help protect your personal and payment information.

Products displayed as available on our website are generally in stock or available to order from our suppliers. If an item becomes unavailable after you've placed your order, we'll contact you promptly with available options.

Yes. Once your order has been placed, you'll receive a confirmation email with your order details.

Area rug and wall panel orders may be changed or cancelled only before they have shipped.

Custom window covering orders may be cancelled within 24 hours of placing the order. After this period, production may have already begun and the order can no longer be cancelled or modified.

Gift cards may be available during select periods. Please check our website or contact us for current availability.

We currently ship throughout Canada.

Standard ground shipping is free within Ontario. For orders shipping to other provinces, shipping costs are calculated at checkout based on your location and the products in your order.

Area rugs and wall panels are typically delivered within 3–10 business days after shipment.

Custom window coverings are typically ready within 2–3 weeks. As each product is made to order, lead times may vary depending on the product selected. A more specific estimated timeline will be provided during your consultation or quotation.

If tracking is available, you'll receive a shipping confirmation email with tracking information once your order has shipped.

Please contact us within 48 hours of delivery with your order number and photos of the product and packaging. We'll review the issue and work to resolve it as quickly as possible.

While we strive to deliver orders on time, occasional delays can occur due to weather, shipping carriers, or other circumstances beyond our control. If you have concerns about your order, please contact us and we'll be happy to assist.

Professional installation is available for our custom window coverings. Area rugs and wall panels are shipped ready for self-installation or placement.

Yes. Area rugs and wall panels may be returned within 30 days of purchase, provided they are unused, uninstalled, and returned in their original packaging and resaleable condition.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect due to our error.

Simply contact us through our Contact Us page with your order number and reason for the return. We'll provide return instructions and the return shipping address.

Once your return has been received and approved, refunds are typically processed within 5–10 business days to your original payment method.

No. Wall panel sets that have been installed, cut, modified, or partially installed cannot be returned.

No. Because every custom window covering is manufactured specifically for your windows and approved specifications, custom orders are final and cannot be returned or refunded once production has begun.

Custom window coverings, installed or used products, modified products, opened or partially installed wall panel cases, clearance items, final sale items, and gift cards are not eligible for return.

We begin with a complimentary consultation where we'll discuss your needs, show product samples, take measurements if required, and prepare a quotation. Once your selections are approved, your window coverings are custom manufactured before being professionally installed.

Yes. We’re pleased to offer complimentary in-home consultations throughout the Greater Ottawa and Toronto Areas.

Yes. Customers may provide their own measurements if they prefer. However, customers are responsible for the accuracy of any measurements they submit. For the best results, we recommend using our professional measuring service.

Custom window coverings are typically ready within 2–3 weeks. Lead times vary depending on the product and manufacturer. We'll provide an estimated production and installation timeline during your consultation.

Yes. Our experienced installers ensure your custom window coverings are installed correctly for optimal appearance and performance.

Yes. Many of our blinds and shades can be equipped with motorized operation, including smart home compatible options. We'll help you choose the best solution during your consultation.

Our custom window coverings include comprehensive manufacturer warranty coverage. Operating mechanisms, chains, and hardware are covered by a limited lifetime warranty, while motors, fabrics, valances, and cassettes are covered by a 5-year limited warranty against manufacturing defects under normal residential use.

Simply contact our customer service team with your order number, a description of the issue, and photos or videos if possible. We'll review your claim and guide you through the warranty process.