At Dekaura, we're committed to delivering your order safely and efficiently. This Shipping Policy outlines how we process, ship, and deliver our products.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received and verified.

Please note that processing times may vary during holidays, promotional periods, or periods of unusually high order volume.

Orders are processed Monday through Friday, excluding statutory holidays.

Shipping Destinations

We currently ship throughout Canada.

If you are located outside of Canada and would like to place an order, please contact our customer service team to discuss available shipping options.

Shipping Costs

Shipping charges are calculated during checkout based on your shipping address, the size of your order, and the selected shipping method.

Any applicable shipping charges will be displayed before your order is finalized.

Delivery Estimates

Estimated delivery times vary depending on the product ordered and your location.

Area Rugs

Most area rugs are delivered within 3–10 business days after shipment.

Wall Panels

Wall panels are typically delivered within 3–10 business days after shipment.

Custom Window Coverings

Because each window covering is custom manufactured, production and delivery times vary depending on the product and supplier.

Estimated lead times will be provided during the quotation or ordering process.

Please note that these timeframes are estimates only and are not guaranteed.

Order Tracking

When available, tracking information will be sent to the email address provided during checkout once your order has shipped.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Delivery

Customers are responsible for providing a complete and accurate shipping address.

Dekaura is not responsible for delays or additional shipping charges resulting from:

• Incorrect or incomplete shipping addresses
• Failed delivery attempts
• Customer unavailability
• Carrier delays
• Weather conditions
• Natural disasters
• Labour disruptions
• Other circumstances beyond our reasonable control

Additional shipping charges may apply if a shipment must be re-routed or re-delivered due to incorrect address information provided by the customer.

Inspecting Your Order

Please inspect your order as soon as it is delivered.

If your package appears damaged upon arrival, or if you receive an incorrect or defective product, please contact us within 48 hours of delivery.

To help us resolve the issue promptly, please include:

• Your order number
• A description of the issue
• Photographs of the product
• Photographs of the shipping box and packaging, if applicable

Lost or Missing Shipments

If your tracking information indicates that your order has been delivered but you have not received it, please:

• Verify the shipping address on your order.
• Check around your property and with household members or neighbours.
• Contact the shipping carrier if applicable.
• Contact Dekaura if you require further assistance.

We will work with the shipping carrier to investigate the shipment where appropriate.

Returns

Please refer to our Returns & Refunds Policy for complete information regarding eligible returns and refunds.

Questions?

If you have any questions regarding shipping or delivery, please contact us by filling out the form below or through our Contact Us page. Our team will be happy to assist you.