At Dekaura ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website or purchase our products and services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

Information You Provide

When you interact with Dekaura, you may provide information including:

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Payment information
• Order details
• Information submitted through our contact forms
• Information provided when booking consultations for custom window coverings
• Marketing preferences

Information Collected Automatically

When you visit our website, we may automatically collect information such as:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Referral website
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Deliver products and services
• Schedule consultations and installations
• Communicate regarding your orders
• Respond to questions and customer support requests
• Improve our website and customer experience
• Detect fraud and protect our business
• Send promotional emails and marketing communications (where permitted or with your consent)
• Comply with legal obligations

Payment Information

Payments made through our website are securely processed by trusted third-party payment providers.

Dekaura does not store or have access to your complete credit or debit card information.

Email Marketing

If you subscribe to our newsletter or opt in to receive marketing communications, we may send you updates regarding:

• New collections
• Promotions
• Product launches
• Design inspiration
• Company news

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Improve website performance
• Understand visitor behaviour
• Measure advertising effectiveness
• Personalize content and product recommendations

We may also use third-party analytics and advertising services to better understand website usage and improve our marketing efforts.

You can disable cookies through your browser settings, although some website functionality may be affected.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers who assist us in operating our business, including:

• Payment processors
• Shipping carriers
• Installation partners
• Website hosting providers
• Marketing platforms
• Analytics providers
• Customer service providers

These providers only receive the information necessary to perform their services.

We may also disclose information where required by law or to protect our legal rights.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure.

While we take appropriate security measures, no method of transmitting or storing information over the internet is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders
• Provide customer support
• Maintain business records
• Meet legal, tax, accounting, and regulatory requirements
• Resolve disputes

When personal information is no longer required, it is securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Request corrections to inaccurate information
• Withdraw consent for certain uses of your information
• Request deletion of your personal information where permitted by law
• Unsubscribe from marketing communications

To exercise these rights, please contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions regarding our Privacy Policy, our customer service team is happy to help. Simply reach out through our Contact Us page and we'll be glad to assist you.