Your Satisfaction Matters

At Dekaura, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please review our Returns & Refunds Policy below.

Area Rugs & Wall Panels

30-Day Returns

Area rugs and wall panels may be returned within 30 days of the purchase date, provided that:

• The item is unused, uninstalled, and in its original condition.
• The product is returned in its original packaging, including all accessories, labels, and documentation.
• Proof of purchase is provided.

To begin a return, please contact us through our Contact Us page. Our team will provide you with return instructions and the return shipping address.

Return Shipping

Return shipping costs are the responsibility of the customer.

We recommend using a tracked and insured shipping service, as Dekaura is not responsible for returned items that are lost or damaged during transit.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original method of payment. Please allow 5–10 business days after approval for the refund to appear on your account, depending on your financial institution.

Original shipping charges (if applicable) are non-refundable.

Custom Window Coverings

Every blind, shade, shutter, and drapery we sell is custom-made specifically for your home and manufactured according to your selected measurements, materials, colours, and options.

Because of the custom nature of these products, all custom window covering sales are final.

Custom window coverings are not eligible for returns, exchanges, or refunds, except where the product arrives damaged, defective, or incorrect due to our error.

Custom Order Cancellations

Custom window covering orders may be cancelled within 24 hours of placing the order.

After 24 hours, production, material ordering, or manufacturing may have already begun. For this reason, custom window covering orders cannot be cancelled, modified, returned, or refunded after this period.

Any deposits or payments made toward custom window covering orders become non-refundable once the 24-hour cancellation period has expired.

Order Cancellations

Orders for area rugs and wall panels may only be cancelled before they have shipped.

Once an order has shipped, it can no longer be cancelled. If eligible, it may instead be returned in accordance with this Returns & Refunds Policy.

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom window coverings
• Area rugs that have been installed, damaged, altered, or show signs of use
• Wall panels that have been installed, cut, modified, or where any panels have been installed from the case
• Opened or partially installed wall panel cases
• Products that have been altered, modified, damaged, or are not in their original condition
• Products returned without their original packaging
• Clearance or final sale items (where indicated)
• Gift cards (if applicable)

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the original packaging, including any visible shipping damage

Once reviewed, our team will work with you to provide a replacement, repair, or refund where appropriate.

 

How to Start a Return

Starting a return is easy:

1. Contact us through our Contact Us page within 30 days of your purchase.
2. Include your order number and the reason for your return.
3. Our customer service team will review your request and provide return instructions.
4. Carefully package the item in its original packaging.
5. Ship the item back using a tracked shipping service.

Once your return has been received and inspected, we will process your refund if the return meets the requirements outlined in this policy.

Questions?

If you have any questions regarding our Returns & Refunds Policy, our customer service team is happy to help. Simply reach out through our Contact Us page and we'll be glad to assist you.